About Your Order
OUR GUIDELINES
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In-stock items
- Delivery time varies depending on the collection. For in-stock items, shipments are sent out Monday through Friday, excluding holidays.
- Please allow 2-4 business days, excluding holidays, for the fulfillment process after purchase.
- After your order has been shipped, an email confirmation will be sent to you along with a tracking number.
Out of Stock items
- Popular items may come back in stock in the future! Stay up to date with restock notifications by signing up to our newsletter!
Pre-order items
- The in-stock dates for each collection may vary and will be clearly stated in the product description.
- Once the items are in-stock, notifications will be sent to all customers who have pre-ordered. The usual in-stock timelines will then be followed.
Please check if your item(s) are in-stock or on pre-order before placing your order. Orders containing a mix of pre-orders and in-stock items may be shipped separately. Remember that the shipping carrier (USPS, Fedex, DHL) is responsible for delivering your order.
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Once your order has been placed, our team gets right to work preparing your package for shipment. Depending on the stage of your order, you may be able to cancel your order. However, if your order has been processed and is in transit, we won't be able to cancel this order.
Kindly review details below:
- Please use our contact page or our live chat feature on our website to send us a message with your change.
- If your order has been successfully canceled, you will receive a confirmation email.
- If your order has been processed and is in transit, we won't be able to cancel this order.
All sales are final*
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Once your order has been placed, our team gets right to work preparing your package for shipment. Depending on the stage of your order, you may be able to make changes to your shirt size or item.
Kindly review details below:
- Please use our contact page or our live chat feature on our website to send us a message with your change.
- Usually, we cannot alter your order after a 24-hour period, sometimes less, yet we will make every effort within our guidelines to meet your request.
- Changes to your order are no longer possible after it's marked as 'fulfilled' or ‘shipped’.
All sales are final*
For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party.
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Once your order has been placed, our team gets right to work preparing your package for shipment based on the address you’ve provided. Depending on the stage of your order, you may be able to make changes to your shipping address.
Kindly review details below:
- Please use our contact page or our live chat feature on our website to send us a message with your change.
- Usually, we cannot alter your shipping address after a 24-hour period, sometimes less, yet we will make every effort within our guidelines to meet your request.
- Changes to your shipping address are no longer possible after it's marked as 'fulfilled' or ‘shipped’.
All sales are final*
For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party.
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If your package cannot be delivered due to an incorrect address, mistyped shipping information, or if it is unclaimed, it will be sent back to our warehouse via the original method of shipping carrier.
Please keep in mind that each case is unique, so refer to the information below for how we typically handle these situations:
Incorrect address or mistyped info
- If our shipping system detects a potentially incorrect address, we will promptly notify you before proceeding with shipment. We can then update your address to ensure a successful delivery and prevent any returns.
- We are happy to process and resend the original package. We kindly request that you contact us so we can confirm the address you provided and cover the shipping fees for reshipment.
Unclaimed Packages
- We are happy to process and resend the original package. We kindly request that you contact us so we can confirm the address you provided and cover the shipping fees for reshipment.
For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party.
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We do not accept returns that have not been confirmed with our team.
We kindly request that you contact us so we can address any questions or concerns.
For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party.
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If this package has left our warehouse, we believe this is a lost parcel. We will be filing a lost claim with our logistics partner and allow for 7-10 business days outside of holidays to reply for an update.
We kindly request that you contact us so we can address any questions or concerns.
For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party.
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We offer international shipping to most locations. Currency exchange rates and international shipping charges vary depending on your location. These prices will automatically reflect at checkout.
TAXES AND/OR IMPORT FEES:
Additional charges (i.e. taxes and/or import fees) may apply to your order when you have it shipped outside the U.S. Please keep in mind that WATCHER does not collect this beforehand and we are not responsible for any other costs associated. We cannot give you an estimate of the cost because it varies widely around the world. Feel free to reach out to us for any additional questions!
Customs Clearance:
Customs clearance does not adhere to a time frame and can delay the delivery. It is sometimes possible for custom agencies to take up to or beyond a month to process some packages.What are Custom Fees/Duties/Taxes:
Customs charges may apply depending on your country. International shipments are subject to customs duties - taxes imposed on goods when transported across international borders. Customs duties protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.We kindly request that you contact us so we can address any questions or concerns.
For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party.
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We recognize the importance of broadening sizing choices. Since we are in the initial stages of our partnership with the WATCHER team, we are currently taking the time to review past feedback and taking these into consideration as we move forward.
We work with multiple manufacturers and suppliers to ensure quality in our products and printing. While our current suppliers offer a wider range for staple products like t-shirts, the selection becomes more limited as we explore beyond the basics. Good news is that we are seeing positive changes across the apparel industry as a whole, with more opportunities for all bodies and identities. Our efforts to improve our environmental impact and offer inclusive sizing are ongoing.
We appreciate your feedback. It's valuable for our future production plans.
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You will probably notice a distinction between our LIVE TOUR and PREMIUM collections. Here's why.
LIVE TOUR
- We pull from various suppliers.
- Live shows means we are on the road. Efforts are made to anticipate and plan ahead in order to make accurate predictions. Our production timeline must prioritize quick turnaround, not only in the production process but also in delivering the goods to the next show.
- With multiple factors to consider, we obtain products from suppliers capable of fulfilling this demand. Our choices are restricted to the fits, materials, and quality currently offered in the market.
PREMIUM *Coming Soon*
- We're excited to share with you our premium wear soon! This means, we have a voice in the overall fit, materials, and quality.
- Our premium cuts are specifically designed for a streetwear style fit, known for its relaxed and oversized look.
- Without the same time constraints as our LIVE TOUR merchandise, our emphasis on custom fits with quality materials require longer timeline to produce.
Questions about our sizing? Click here.
Exchange and Return Policy
ALL SALES ARE FINAL*
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Once your order has been placed, our team gets right to work preparing your package for shipment. Depending on the stage of your order, you may be able to make changes to your shirt size or item.
For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party.
Kindly review details below:
- Please use our contact page or our live chat feature on our website to send us a message with your change.
- Usually, we cannot alter your order after a 24-hour period, sometimes less, yet we will make every effort within our guidelines to meet your request.
- Changes to your order are no longer possible after it's marked as 'fulfilled' or shipped.
All sales are final*
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All Sales are Final*
In the event you happen to receive an item that is misprinted, defective, or the wrong size or product, we will happily provide you with a full refund or exchange.
When contacting us, please have photos ready to prove the damage, misprint, or incorrect item.
For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party.
Considerations of a defective and/or misprints:
- If your print is visibly misprinted and not disclosed as an artwork choice in our product description
- If there are holes, tears, rips that are not disclosed in our product description as a design choice
Received wrong item(s) or size(s):
- In case of an incorrect item, we will send a return label. Upon receiving the item, a new order will be processed promptly.
Missing item(s):
- In case of a missing item, a new order will be processed free of charge and sent to you as soon as we can.
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All sales are final*
Our US Domestic returns and exchange policies apply for all international orders.
For efficient processing, we kindly ask that you respond within 48-72 hours. Failure to do so may result in your order being marked as incomplete and archived, requiring no further action from either party.
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Please allow 5-7 business days excluding holidays for the refund to hit your account once it's been processed.
General Size Reference
ALL SALES ARE FINAL*
Our sizing chart can provide some guidance to help you make the right choice for your purchase.
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WATCHER ESSENTIALS COLLECTION
HOODIE
Inches
S
M
L
XL
2XL
3XL
Chest
25 1/2
26 3/4
28
29 1/4
30 1/2
31 3/4
Length
27 1/2
28
29 1/4
30
30 3/4
31 1/2
Waist
18 1/2
19 1/2
20 1/2
21 1/2
22 1/2
23 1/2
WATCHER PREMIUM COLLECTION
TEE
S
M
L
XL
2XL
Chest Width
20 ½
22
23 ½
25
26 ½
Sleeve Length
8 ¼
8 ½
8 ¾
9
9 ¼
Neck Height
1 1⁄8
1 1⁄8
1 1⁄8
1 1⁄8
1 1⁄8
Across Shoulder
19 ½
21
22 ½
24
25 ½
Front Body Length
27 ¼
28 ¼
29 ¼
30 ¼
31 ¼
SWEATSHIRT
S
M
L
XL
2XL
Chest
20
22
23 ½
25 ½
27
Body
27
28
29
30
31
Sleeve (from center back)
34 ½
35 ½
36 ½
37 ½
38 ½
CLASSIC TEE
A - High Point Shoulder (HPS) is measured from the highest point on the shoulder to the bottom hem of the shirt.
B - Width measures across bust 1" below armhole, seam to seam.Inches
XS
S
M
L
XL
2XL
3XL
4XL
A - Body Length
27 ½
28 ½
29 ½
30 ½
31 ½
32 ½
33 ½
34 ½
B - Body Width
19
20
21
22
23
24
25
26
CLASSIC HOODIE
*Measurements are in Inches and are Finished Garment Measurements, NOT Body Measurements*
Inches
S
M
L
XL
2XL
3XL
4XL
A - Chest
21 ½
22 ½
23 ½
24 ½
25 ½
26 ½
27 ½
B - Length
28
29
30
31
32
33
34
C - Waist
20 ¼
21 ¼
22 ¼
23 ¼
24 ¼
25 ¼
26 ¼
CLASSIC LONG SLEEVE
Inches
S
M
L
XL
2XL
3XL
Body Width
18
20
22
24
26
28
Body Length
26 1/2
28 1/2
30 1/2
32 1/2
34 1/2
36 1/2
Sleeve Length
22 1/4
23 1/4
24 1/4
25 1/4
26 1/4
27 1/4
*LIVE TOUR* CROPPED HOODIE
Inches
M
L
XL
Body Length
20
21
22.5
Body Width
24
26
26.5
Sleeve (HPS)
27.5
29
30
Sleeve
20
20.5
21.5
*LIVE TOUR* CANVAS TOTE
Inches
Length
Width
18
16.5
WATCHER SWEATPANTS
S
M
L
XL
Length
41
42
43
44 ½
Inseam
31
31
31
32
Waist
30
31
34
36
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Based on our sizing guidelines, it is apparent that there is a distinction between our LIVE TOUR and PREMIUM sizings.
LIVE TOUR
- We pull from various suppliers.
- Live shows means we are on the road. Efforts are made to anticipate and plan ahead in order to make accurate predictions. Our production timeline must prioritize quick turnaround, not only in the production process but also in delivering the goods to the next show.
- With multiple factors to consider, we obtain products from suppliers capable of fulfilling this demand. Our choices are restricted to the fits, materials, and quality currently offered in the market.
PREMIUM
- We're excited to share with you our premium wear! This means, we have a voice in the overall fit, materials, and quality.
- Our premium cuts are specifically designed for a streetwear style fit, known for its relaxed and oversized look. To achieve a more standard fit, we recommend opting for a size smaller in our premium selection.
- Without the same time constraints as our LIVE TOUR merchandise, our emphasis on custom fits with quality materials require longer timeline to produce.
Our goal is to eventually simplify this process!
Goal towards Sustainable Practices
We don’t want any of our apparel going to waste!
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- Join our mission towards zero waste! Some of our products are available for pre-order, ensuring that we only produce what is truly necessary.
- Check the shipping timeline for each specific product.
- You will be charged upfront! We'll notify you as soon as your product is ready to be shipped.
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In manufacturing, flaws or slight damages may be present in some goods. These imperfections, like stitching irregularities, color variations, or print discrepancies, typically do not impact the functionality or wearability of the products.
When evaluating an item for defects, it's important to recognize the dedication and craftsmanship that goes into each piece. For any significant flaws, we are more than happy to assist you with your options as detailed in our return and exchange policy.
More to share about our process.
Every misprint or damaged article is valuable to us and never wasted. We value innovative solutions to minimize waste, partnering with sustainable organizations that transform old tees into new fashion. As we grow our sustainable practices, we'll keep you informed.